Bayline is an AI front desk and CRM for independent collision shops. It answers calls and texts at any hour, books free estimate visits on your real calendar, sends confirmations and reminders, and hands anything that needs a person to your staff. Your team works from one app with a shared inbox, a "Needs you" list and a job board.

Is Bayline collision estimating software?

No. Bayline doesn't write estimates. It's the front desk and CRM around them: it answers calls, books estimate visits, texts customers and keeps your team's work in one place. Keep writing estimates in CCC ONE or Mitchell.

Do I have to change my shop phone number?

No. Bayline gets its own phone number and your shop number stays the same. You decide where to publish the Bayline number, for example on your website, your Google listing or your voicemail greeting.

What happens when the AI doesn't know the answer?

It hands off instead of guessing. During your hours it transfers the caller to your shop phone. After hours it texts the caller your direct number and alerts your staff to call back.

Will the AI quote prices or talk about insurance coverage?

No. Bayline never quotes a price it wasn't given, never says what insurance covers, and never promises a completion date. Those questions go to your staff.

Does Bayline understand Spanish?

Yes. Bayline understands callers and customers who speak Spanish. Bring your questions about Spanish calls to the demo and we will show you how it handles them.

Who owns our customer data?

You do. Each shop's data is kept separate from every other shop's. If you leave, we export your customers, jobs and messages for you.

Is there a long-term contract?

No. Bayline is month to month. After the first 30 live days you keep it or cancel before the next month starts.

AI front desk and CRM for independent collision shops

The front desk that answers every call. Even at 8:47 PM.

Bayline answers your shop's calls and texts at any hour, books free estimates on your real calendar, and texts the confirmation. Questions about price or insurance, and upset callers, go straight to your staff.

Book a 30-minute demo Watch the demo

Incoming callMaria Gomez · (702) 555-0187Shop closed

Call answered · 8:47 PM

Bayline · on the call

Thanks for calling Northside Collision. I'm the shop's automated assistant. I can book a free estimate or check on a repair.

Maria

Hi. Someone backed into my car at the grocery store. Can you take a look at it?

Bayline · on the call

Sorry that happened. I can book a free estimate visit. The first open times tomorrow are 8:30 AM or 10:00 AM. Which works better?

Maria

10:00 AM works.

Bayline · on the call

You're booked for a free estimate Wednesday at 10:00 AM. I'm texting the confirmation to this number now.

7/7 Lands on your calendar

Your calendarWed, Oct 14

8:00 AM

Drop-offJ. Ruiz · 2015 Camry

8:30 AM

Open

9:00 AM

EstimateK. Patel · 2020 Model 3

10:00 AM

Maria GomezEstimate · 2019 Honda CivicNew

11:00 AM

PickupT. Nguyen · 2018 Tacoma

Booked: free estimate visitWednesday, Oct 14 · 10:00 AMMaria Gomez · 2019 Honda CivicConfirmation textedReminder set for Wednesday morning

Book a 30-minute demo Watch the demo

Works alongside CCC ONE and Mitchell. Your shop's data stays yours.

The problem

The phone rings while your hands are on a car.

Most shops don't lose work to a competitor's price. They lose it to a voicemail, a slow callback or an estimate visit nobody remembered.

A technician sanding a dented fender while a phone rings on the workbench

After-hours calls hit voicemail

A driver who was hit at 8 PM calls the next shop on the list.

Busy-hour calls ring out

Your front desk is with a customer, and the phone keeps ringing.

Follow-up waits

Texts and voicemails sit until someone has a free minute.

Estimate visits get missed

With no reminder, the customer forgets, and the slot sits empty.

How it works

How does Bayline work?

It answers, books and reminds, and it brings in your staff when a person is needed.

1Answers every call and textAt any hour. It says up front that it's an automated assistant, understands Spanish, and can check on a repair. The phone assistant
2Books the estimate visitIt offers real open times from your calendar, books only the time the caller picks, and reads it back before hanging up.
3Confirms and remindsA confirmation goes out right away and a reminder the morning of, only to customers who agreed to texts. Booking and reminders
4Hands off to your staffPrice, insurance, upset callers and "can I talk to someone?" go to a person, by transfer or by a call-back alert.

Watch the demoA real after-hours call, booked and confirmed, then the staff app.

The staff app

One app for your front desk.

Everything Bayline does lands in one place your team can work from: a "Needs you" list, one inbox, a job board by repair stage and fast estimate entry. Try it below.

Start the day with "Needs you": the calls, texts and cancel requests that need a person, in one list.

DashboardNorthside Collision

Needs you4Tap a row to clear it

Today

8:30 AMMaria GomezFree estimate · 2019 Honda CivicBOOKED BY BAYLINE

10:00 AMJ. RuizDrop-off · 2015 Toyota Camry

2:00 PMS. KimPickup · 2022 Honda CR-V

See everything in the shop CRM →

Guardrails

Watch it hand off.

Bayline books visits and answers the routine questions. When a call needs judgment, it gets your staff instead of guessing.

Tap something a customer might say

Call from Maria GomezShop open

Maria

How much is this going to cost?

Bayline

That's a question for the team. They'll give you a real number at your free estimate. Transferring you to the front desk now.

Transferred to your shop phoneThe call rings your front desk at (702) 555-0100, with a summary in the staff app.

Your staff app · Needs you

TransferredMaria GomezAsked about price11:15 AM

Never quotes a price it wasn't given.

Never says what insurance covers.

Never promises a completion date.

Never cancels on its own. Cancel requests by text go to your staff.

Missed-call calculator

What are missed calls costing your shop?

Put in your own numbers. The math is shown under the result.

Calls you miss per week10

Check your phone log for unanswered and after-hours calls.

Missed callers who would book an estimate30%

Out of the calls you miss, how many want an estimate.

Estimates that become repairs40%

Your own close rate.

Average repair value$2,500

Use your average repair order.

Your numbers, your estimate

$13,000in repairs at stake each month

Missed calls a month43.3

Estimate visits those callers would book13

Repairs from those visits5.2

This is arithmetic on the numbers you enter, not a forecast. The starting values are examples, not industry figures. Use your own call log and close rate.

The pilot

Live in about two weeks. Judge it after 30 days.

Step 1 · 30 minutesDemo callSee it work and check it fits your shop.
Step 2 · About 2 weeksSetupYour hours, your calendar, your Bayline number and carrier text registration.
Step 3Tested with your staffYour team tries it before any customer hears it.
Step 4 · 30 daysLive, with reviewsWe review the results with you on day 7, 14 and 30.
Step 5Keep it or cancelDecide before the next month starts. No long contract.