Does it tell callers they are talking to an AI?

Yes. Bayline says up front that it's the shop's automated assistant.

What happens to calls after hours?

Bayline answers every call, books free estimate visits into your open times and can check on a repair. If the caller needs a person, it texts them your direct number and alerts your staff to call back.

When does Bayline hand a call to my staff?

When the caller asks for a person, sounds upset, or asks about money or insurance. During your hours it transfers to your shop phone. After hours it texts the caller your direct number and alerts your staff to call back.

Does Bayline understand Spanish?

Yes. Bayline understands callers and customers who speak Spanish. Bring your questions about Spanish calls to the demo and we will show you how it handles them.

Can customers check on their repair?

Yes. Callers can ask Bayline where their repair stands. It will not promise a completion date. If they want one, it passes the request to your staff.

Do I have to change my shop phone number?

No. Bayline gets its own phone number and your shop number stays the same. You decide where to publish the Bayline number, for example on your website, your Google listing or your voicemail greeting.

An AI receptionist that answers every call to your shop.

Bayline's phone assistant picks up at any hour. It tells callers it's an automated assistant, books free estimate visits on your calendar, checks on repairs and understands Spanish. When a caller needs a person, it gets your staff.

Book a 30-minute demo Watch the demo

Incoming callMaria Gomez · (702) 555-0187Shop closed

Call answered · 8:47 PM

Bayline · on the call

Thanks for calling Northside Collision. I'm the shop's automated assistant. I can book a free estimate or check on a repair.

Maria

Hi. Someone backed into my car at the grocery store. Can you take a look at it?

Bayline · on the call

Sorry that happened. I can book a free estimate visit. The first open times tomorrow are 8:30 AM or 10:00 AM. Which works better?

Maria

10:00 AM works.

Bayline · on the call

You're booked for a free estimate Wednesday at 10:00 AM. I'm texting the confirmation to this number now.

7/7 Lands on your calendar

Your calendarWed, Oct 14

8:00 AM

Drop-offJ. Ruiz · 2015 Camry

8:30 AM

Open

9:00 AM

EstimateK. Patel · 2020 Model 3

10:00 AM

Maria GomezEstimate · 2019 Honda CivicNew

11:00 AM

PickupT. Nguyen · 2018 Tacoma

Booked: free estimate visitWednesday, Oct 14 · 10:00 AMMaria Gomez · 2019 Honda CivicConfirmation textedReminder set for Wednesday morning

On every call

What does the AI phone assistant do?

Answers at any hour

Nights, weekends and the lunch rush. No call goes to voicemail.

Says it's automated, up front

Callers hear right away that they're talking to the shop's automated assistant.

Understands Spanish

Spanish-speaking callers can explain what happened in their own words.

Books on your real calendar

It offers open times, books only the one the caller picks, and reads it back before hanging up.

Checks on a repair

It tells callers what stage their car is in. It never promises a finish date.

Texts the confirmation

The caller gets the booking by text and email right away. How reminders work

Hand-off

When does it hand a call to your staff?

When the caller asks for a person, sounds upset, or asks about money or insurance. What happens next depends on the time.

During your hours

It transfers to your shop phone.

The caller goes straight to your front desk. A summary of the call is waiting in the staff app.

After hours

It texts your number and alerts your staff.

The caller gets your shop's direct number by text. Your staff gets a call-back alert in "Needs you".

Tap something a customer might say

Call from Maria GomezShop open

Maria

How much is this going to cost?

Bayline

That's a question for the team. They'll give you a real number at your free estimate. Transferring you to the front desk now.

Transferred to your shop phoneThe call rings your front desk at (702) 555-0100, with a summary in the staff app.

Your staff app · Needs you

TransferredMaria GomezAsked about price11:15 AM

Missed-call calculator

What does an unanswered call cost you?

Calls you miss per week10

Check your phone log for unanswered and after-hours calls.

Missed callers who would book an estimate30%

Out of the calls you miss, how many want an estimate.

Estimates that become repairs40%

Your own close rate.

Average repair value$2,500

Use your average repair order.

Your numbers, your estimate

$13,000in repairs at stake each month

Missed calls a month43.3

Estimate visits those callers would book13

Repairs from those visits5.2

This is arithmetic on the numbers you enter, not a forecast. The starting values are examples, not industry figures. Use your own call log and close rate.

Phone assistant questions

Hear it answer a call for your shop.

In 30 minutes we'll walk through a real after-hours call, your calendar and the staff app. Then we'll tell you honestly whether it fits your shop.

Book a 30-minute demo Watch the demo

Prefer email? support@bayline.ai