Privacy policy
Last updated October 10, 2026 · Infinite Ventures LLC, doing business as BaylineWho this covers
This policy covers bayline.ai and the Bayline service. Bayline is used by collision repair shops ("Shops"). When a Shop uses Bayline to talk to its own customers, the Shop decides how that customer information is used, and Bayline processes it on the Shop's behalf.
What we collect
- From Shops: account details such as names, email addresses, phone numbers, business hours and billing information.
- From a Shop's customers, through the service: name, phone number, email, vehicle details, appointment details, messages, and call recordings and transcripts on the Shop's Bayline number.
- Text consent records: when and how a customer agreed to texts, and any opt-out.
- From website visitors: basic usage information such as pages viewed and device type, and the details you give when you book a demo.
How we use it
- To answer calls and texts for the Shop, book appointments and send confirmations, reminders and updates
- To show the Shop's staff their customers, messages and jobs
- To provide support, keep the service secure and improve it
- To bill Shops and to meet legal obligations
Calls and messages are processed by AI models so Bayline can understand and respond to them.
Who we share it with
We share information only with the providers we need to run the service, such as phone and text carriers, email delivery, hosting, AI processing and scheduling. They may use it only to provide their services to us. We do not sell personal information. Mobile numbers and text opt-in information are never shared with third parties for their marketing.
Each Shop's data is separate
Each Shop's data is kept isolated from every other Shop's. A Shop can ask us to export its data, and we provide it.
How long we keep it
We keep information while a Shop's account is active and as needed to provide the service. When a Shop closes its account, we delete or return its data within a reasonable period, except where the law requires us to keep it.
Security
We use reasonable technical and organizational measures to protect information. No system is perfectly secure.
Your choices
If you are a Shop's customer, contact the Shop to see, correct or delete your information. You can stop texts at any time by replying STOP. See our SMS policy. Nevada residents may submit a request not to have their information sold by emailing us, although we do not sell personal information.
Children
Bayline is not directed to children under 13, and we do not knowingly collect their information.
Changes
If we change this policy, we will update the date above and, for significant changes, let Shops know.
Contact
Infinite Ventures LLC · support@bayline.ai