SMS and messaging policy

Last updated October 10, 2026 · Infinite Ventures LLC, doing business as Bayline

Draft for review by your attorney before publishing.

The short versionMessage frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to texts is not a condition of any purchase.

Who sends these texts

Bayline is software used by independent collision repair shops (each a "Shop"). Texts from a Shop's Bayline number are sent on behalf of that Shop. The Shop's name appears in its messages.

What we send

Appointment confirmations and morning-of reminders
Updates on a repair, such as when a vehicle moves to a new stage or is ready
Replies to messages and requests the customer sends
The Shop's direct phone number when a caller needs a person after hours

We do not send marketing or promotional texts through this program.

How customers opt in

A customer opts in by giving the Shop their mobile number and agreeing to receive texts. That can happen on a call with the Shop's assistant, on the Shop's website request form, in person at the Shop, or by texting the Shop's Bayline number first. Bayline records when and how each customer agreed and does not text anyone who has not agreed.

Sample opt-in language on a web form: "I agree to receive appointment and repair update texts from [Shop name]. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help."

Message frequency and cost

Message frequency varies with the customer's appointments and repairs. Message and data rates may apply, according to the customer's mobile plan.

How to opt out

Reply STOP to any message, or a similar word such as UNSUBSCRIBE, CANCEL, END or QUIT. You will get one message confirming the opt-out, and no further texts will be sent to that number from that Shop unless you opt in again. You can opt back in by replying START.

A one-word reply of CANCEL also stops texts. To cancel an appointment, say so in a sentence, for example “please cancel my appointment”, and the Shop's staff will confirm it.

How to get help

Reply HELP to any message for the Shop's contact details, or email support@bayline.ai.

Sample messages

Northside Collision: your free estimate is Wed, Oct 14 at 10:00 AM. Reply STOP to opt out.

Northside Collision: your 2019 Honda Civic is in paint. We'll text you when it's ready.

Privacy

Mobile numbers and text opt-in information are not sold, rented or shared with third parties or affiliates for their marketing purposes. They are shared only with the providers needed to deliver messages. See our privacy policy.

Carriers

Mobile carriers are not liable for delayed or undelivered messages. The program is available to customers with US mobile numbers on supported carriers.

Contact

Infinite Ventures LLC · support@bayline.ai. See also our terms of service.