How does Bayline book estimate visits?

It reads your real calendar, offers the caller open times, books only the time the caller picks, and reads it back before hanging up. A confirmation text and email go out right away.

When do reminders go out?

A confirmation goes out as soon as the visit is booked, and a reminder goes out the morning of the appointment. Reminders stop if the appointment is cancelled or the customer replies STOP.

Will Bayline text customers who have not agreed to texts?

No. Bayline tracks consent for every customer and never texts anyone who has not agreed. Customers can reply STOP at any time and texting stops.

Can customers cancel an appointment by text?

They can ask. Bayline flags the cancel request for your staff instead of cancelling it automatically, so a person always confirms.

Estimate visits on your calendar. Reminders that send themselves.

Bayline books free estimate visits into your real open times. The customer gets a confirmation right away and a reminder the morning of. It only texts people who agreed, and it stops on cancel or STOP.

Book a 30-minute demo Watch the demo

New textLuis Ortega · (702) 555-0122Shop closed

Text received · 8:47 PM

Luis

hi do you guys fix bumpers? got rear ended on the 215

Bayline · text

Hi, this is Northside Collision's automated assistant. Sorry about the accident. We can look at it on a free estimate visit, tomorrow at 8:30 AM or 10:00 AM. Which works?

Luis

10 am is good

Bayline · text

You're set for Wednesday at 10:00 AM. We'll text a reminder that morning. Reply STOP to opt out of texts.

6/6 Lands on your calendar

Your calendarWed, Oct 14

8:00 AM

Drop-offJ. Ruiz · 2015 Camry

8:30 AM

Open

9:00 AM

EstimateK. Patel · 2020 Model 3

10:00 AM

Luis OrtegaEstimate · 2017 Ford F-150New

11:00 AM

PickupT. Nguyen · 2018 Tacoma

Booked: free estimate visitWednesday, Oct 14 · 10:00 AMLuis Ortega · 2017 Ford F-150Confirmation textedReminder set for Wednesday morning

Booking

How does Bayline book an estimate visit?

1
Reads your calendar
It sees your hours and what's already booked.
2
Offers real open times
Usually two, so the choice is quick.
3
Books only what they pick
Nothing is held or guessed. On a call, it reads the time back before hanging up.
4
Shows up in your app
The visit lands in Appointments, marked as booked by Bayline.

Confirmations and reminders

What texts does the customer get?

A confirmation by text and email as soon as the visit is booked, and a reminder the morning of. Pick what the customer does to see what happens.

Tue 8:47 PM · BookedConfirmation, right away
Northside Collision: your free estimate is Wed, Oct 14 at 10:00 AM. Reply STOP to opt out.
Also sent by email
Wed 7:30 AMReminder, the morning of
Reminder: your free estimate at Northside Collision is today at 10:00 AM. See you then.
Wed 10:00 AMEstimate visitOn your calendar

Consent

Consent is tracked per customer

Your staff can see who agreed to texts, when, and how.

STOP means stop

A customer who replies STOP gets no more texts. HELP gets your shop's contact info.

Registered with the carriers

Your Bayline number is registered for business texting during setup. SMS policy

Booking and reminder questions

Fill your estimate calendar without picking up the phone.

In 30 minutes we'll walk through a real after-hours call, your calendar and the staff app. Then we'll tell you honestly whether it fits your shop.

Book a 30-minute demo Watch the demo

Prefer email? support@bayline.ai